Aligning technology investment to corporate strategy. ITIL Expert-driven operational excellence.
23 years providing executive-level IT strategy and CIO advisory to federal agencies and Fortune 500 firms with Big 4 experience — from multi-year technology roadmap development and capital planning to ITSM framework establishment and global operations governance. ITIL Expert certified.
As an ITIL Expert — the highest practitioner certification level — I design and govern ITSM frameworks delivering measurable improvements in service quality, operational efficiency, and cost performance across global operations spanning 70+ locations.
Grew a $400K engagement into an $11M multi-year IT governance advisory program at the Department of Health and Human Services OCIO. Established PMO standards, IT governance frameworks, and service management processes adopted enterprise-wide.
Established formal IT governance frameworks, PMO standards, and service management processes for the NIH Center for Information Technology — working directly with the CIO. Provided capital planning oversight and IV&V advisory.
Owned the Demand Management process for Department of Energy OCIO — establishing structured intake, evaluation, and prioritization; aligned the multi-year technology roadmap to mission requirements.
IT governance, infrastructure management, SLA governance, capital planning, cybersecurity, quality assurance, and IV&V advisory across multiple federal agencies simultaneously — each with distinct mission and compliance requirements.